At Your Health, protecting your privacy is extremely important to us. We understand the trust you place in us when you share your personal and health information, and we are committed to handling it responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, and share your personal data, and outlines your rights under UK data protection law.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as relevant clinical and professional standards set by bodies such as the General Medical Council (GMC), Royal Colleges, and the Nursing and Midwifery Council (NMC).
Who We Are
References to “we”, “us”, or “our” mean Your Health.
References to “you” mean any individual who visits our website, contacts us, or uses our services.
If you have any questions about this Privacy Policy, you can contact us at:
enquiries@yourhealthtoday.co.uk
What Personal Data We Collect
Personal data means any information that can identify you directly or indirectly.
Depending on how you interact with us, we may collect:
Standard personal information
- Name, address, email address, telephone number
- Next of kin contact details (where relevant)
- Enquiry and correspondence details
- Payment and billing information
Special category (health) information
- Medical history and clinical information
- Appointment details and test results
- Notes and reports relating to your care
We only collect information that is relevant and necessary to provide our services.
How We Collect Your Data
We may collect personal data when you:
- Visit our website
- Make an enquiry or book an appointment
- Communicate with us by phone, email, or post
- Complete forms or questionnaires
- Attend an appointment or receive treatment
- Make a payment
- Participate in feedback or surveys
We may also receive relevant information from:
- Healthcare professionals involved in your care
- Your GP, insurer, or NHS referrer (where applicable)
- Family members or representatives acting on your behalf
Website Data & Cookies
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type and device information
- Pages visited and interaction data
We use cookies to ensure the website functions properly and to understand how it is used.
For more information, please see our Cookie Policy.
How We Use Your Personal Data
We use your personal data to:
- Provide medical services and care
- Manage appointments, billing, and administration
- Communicate with you about your care
- Respond to enquiries or complaints
- Meet legal, regulatory, and clinical obligations
- Improve our services and patient experience
We will never use your health information for marketing purposes.
Legal Basis for Processing
We process your personal data only where there is a lawful basis to do so, including:
- Provision of healthcare and treatment
- Performance of a contract (e.g. providing services you request)
- Legal obligations
- Legitimate interests (such as service improvement)
- Explicit consent, where required (particularly for health data)
Where consent is required, we will always ask for it clearly and explicitly.
Sharing Your Information
We only share your personal data when necessary and appropriate, including with:
- Healthcare professionals involved in your care
- Your GP (unless you request otherwise, where clinically appropriate)
- Medical insurers or NHS organisations funding your treatment
- Regulatory or professional bodies where required by law
- Trusted service providers who support our operations (e.g. IT systems), under strict confidentiality agreements
We do not sell your personal data.
Call Recording
Telephone calls may be recorded for:
- Quality monitoring
- Training
- Complaint investigation
Call recordings are securely stored and accessed only by authorised personnel.
Recordings are retained for no longer than 14 days, unless required for investigation or legal purposes.
Data Security & Storage
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
Payment transactions are processed securely by third-party providers. We do not store full card details.
Your data is stored within the UK or EEA. If data ever needs to be transferred outside these areas, appropriate safeguards will be in place.
How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Patients: in line with clinical record retention requirements
- Enquiries: up to 6 months
- Marketing contacts: until you withdraw consent
- Recruitment data: up to 12 months if unsuccessful
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Object to direct marketing
To exercise your rights, please contact:
enquiries@yourhealthtoday.co.uk
Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time.
Please review it periodically to stay informed.